CUSTOMER COMMENTS

When shipping work, we send along a 'comments' postcard for our customers to return with checkboxes reading: 'Thrilled', 'More than satisfied', 'What I expected', 'Less than expected' and 'Uh-oh'. Here are the results so far (including a 'Less Than Expected'!):

• Thrilled.
  The Pomelle Sapele is a great compliment to the Walnut. [Customer also gave a "What I expected"] Since I own a Claro Walnut box of yours from years ago, I had very high expectations and you succeeded in meeting them. Thanks,
  M.K., Glenwood Springs, CO
  
  
• Thrilled.
  I also ordered the Leopardwood box from Strecker/Nelson and my boyfriend absolutely loved it. Thank you so much. Your craftsmenaship is wonderful,
  N.F., Manhattan, KS
  
  
• My husband and I first saw your beautiful work in Sedona [Geoffrey Roth Ltd in Tlaquepaque] in November of 2005...a trip which ended in our engagement. I've loved the look and design of your boxes since that trip and now to have this unique piece of art in my home means so much. Thank you so much,
  A.H., Waltham, MA
  
  
• Thrilled.
  I'm so happy to be able to replace my sister's stolen box. Thanks for replicating it so nicely. Hopefully this one will be hers forever! Thanks again,
  L.D., Long Beach, CA
  
  
• Exactly right.
  Beautiful and unique - thank you!
  M.T., San Clemente, CA
  
  
• Mr FedEx knocked on the door this evening at 7 p.m. with an Idaho-labeled package :-> The stilt box is so beautifully different. And, I rather like being able to turn it around to get two very different aesthetics. So, thank you again for another work of art.
  M.L.
  
  
• I was always impressed by your workmanship. Now by your customer service. Many thanks. Your website is bookmarked as a favorite..
  P.B., Canada
  
  
• It's beautiful! You might sell some of this style to others, too!
  [This was a maple double-decker with maple accents rather than the black.]
  N.H., Des Moines, IA
  
  
• The box is fabulous. Your craftsmanship is outstanding. The Bird's Eye Maple with the metal trim is stunning.
  [This was a maple double-decker with aluminum accents rather than the black.]
  R.H., Harrisburg, PA
  
  
• It's gorgeous!!!!!!!!!!!!! Even my wife who is not into this stuff, was amazed at the beauty and the craftsmanship. She said "Who IS this guy ?" She is typically very traditional, and even she loved the metal wood combination. Anyways, thank you so much. I have waited a long time to find the right piece, and am glad I waited. I just bought a bookcase, and am interested in creating some unique smaller boxes to be placed in them. Will measure and email you, to get your thoughts.
  
  
• As an orthodontist, guitar and piano player, I have always had great respect for those who have the gift of not only working with their hands, but being able to translate vision into crafted beauty. You have that gift, and I am glad I that I am able to be a recipient of it.
  
  Finally, on a more mundane subject, how do I care for the wood. As a matter of fact, I have a lot of wood, including a large piece of Claro Walnut that is the top of my desk. Any suggestions on cleaners or finishers (probably not wax). I feel I should be nourishing the wood. [Our boxes don't really need any care outside of dusting. 0000 steel wool handles any scratches, followed by buffing with a soft cotton cloth.]
  L.S., Potomac, MD
  
  
• Thrilled
  The finished product was superb when it arrived. It has been a pleasure talking to you in the process of deciding woods and styles, etc. We are quite pleased.
  T.S., Plymouth, MI
  
  
• Thrilled
  An incredibly beautiful gift. One that I could not have imagined. [This response is from the gift receiver. The giver's response is below.]
  M.M., Grosse Pointe Park, MI
  
  
• More than satisfied
  Package arrived today. Thank you for your promptness. Both boxes appear unscathed from their long trip and are more beautiful and striking than the photos indicate (no offense to the photographer). The pieces are warm and imbued with the spirit of the wood and of the artists who understood the wood. My joy must be second only to yours - the creators of the jewelry box and its guardian stilt "man." Thank you for spending the time with me on the phone.
  N.M., Grosse Pointe Park, MI
  
  
• Thrilled
  I have been pleased with every aspect of working with you and my mother loves it. Thanks!
  M.H., Somerset, NJ
  
  
• More than expected
  Thanks for the return option - gladly, I won't need to use it.
  S.S., St. Louis, MO
  
  
• Thrilled
  Thanks! I appreciate the great packing as well!
  J.O., Chapel Hill, NC
  
  
• Thrilled
  Outstanding craftsmanship. My wife will love it.
  J.M., Idaho Falls, ID
  
  
• More than satisfied
  Thank you! The box is more beautiful than we expected. Excellent craftsmanship! Happy Holidays!
  P.C., New York, NY
  
  
• Less than expected
  Yikes! Our first "Less than expected"! Turns out the box was supposed to resemble the Claro Walnut box on our business card so we made one of Claro Walnut but didn't take into consideration that that photo on the card is very red - more so than Claro walnut could ever be. Our fault. In any case, the customer wants to keep it as it's grown on him. Of course, we always offer to make a new box or offer a refund if our customers are not satisfied. We have remade a few boxes and have refunded the one time it was requested. The box was just too small. We aim to please!
  
  
• Thrilled
  I was so surprized that the custom box arrived in time for Christmas! And, it is spectacular...I just love it! You guys went above and beyond. Thank you so much
  S.M., Mill Valley, CA
  
  
• Thrilled
  My wife was very pleased with the box. It will be a joy to live with your work in our lives for years to come. Thanks again.
  B.G., Howell, MI
  
  
• Thrilled
  James gave me the box for Valentine's Day...it was the perfect way to display the Tiffany & Co "Wood" ring inside. I loved it!
  J.L., Kirkland, WA
  
  
• Thrilled
  Absolutely beautiful. She loves it!
  Thank you,
  A.H., Charleston, SC
  
  
• Thrilled
  Beautifully made, arrived on time. I do quite a bit of corprorate gift purchasing and will keep you in mind.
  Thanks,
  P.S., Cincinatti, OH
  
  
• Thrilled
  Thanks for the fast delivery. A beautiful piece. Please keep your website updated with new pieces.
  Thanks again,
  E.N., Pittsburg, PA
  
  
• Michael,
  I just wanted to let you know that "Stilt" box arrived yesterday afternoon in fine condition (beautiful wrap job incidentally). It's really a lovely piece, just right for the use I intended for it, and perfectly sized. Hope to see you next year at the St. Louis Art Fair.
  Thanks again,
  E.M., St. Louis, MO
  
  
• Michael,
  I just wanted to let you know that I am extremely pleased with the beautiful work of yours that I received. The group of stilt boxes is currently being displayed at my best friend's home in a wonderfully striking area, which I will be taking a photo of and emailing to you soon. Also, the Something Special... I cannot even begin to express the beauty and wonderful craftmanship of the piece. Simply stunning. I can't seem to take my eyes off of it, and I have passed your web site around to everyone I know that would appreciate it, including a few professional designers, so expect some more orders from Boston!
  Sincerely,
  C.H., Jamaica Plain, MA
  
  
• Thrilled.
  "Thanks so much. The recipe box and napkin box are perfect and look great in my kitchen with our new cabinets. We are now on our 'second generation' of your boxes."
  J.B., Charlotte, NC
  
  
• Dear Dee and Michael,
  "The new box arrived on Valentine's Day. It is just wonderful. We all do so appreciate the time you take to get things right: the careful matching of wood grains around corners and top to bottom, for example. Just beautiful. You will probably hear soon from another member of our family. She has begun to ask what those boxes cost, where we got them, etc. etc."
  
  "Thank you again for accepting the return box and crafting one especially for Mary. They both have places of honor in her living room."
  Sincerely,
  S.H., Fountain Valley, CA
  
  
• Thrilled
  "Thanks for your prompt service - I was able to get exactly what I wanted, not just what was available. Both boxes were gifts and were very well received - I hope someone remembers that I would like one!"
  L.M., Austin, TX
  
  
• Hi Michael,
  "The box made it on time. Thank you very much very putting forth the extra effort to make sure it arrived on time. My wife loved it. It is a beautiful box. The birds eye maple is her favorite wood and she loves the quilted maple; she has never seen it before."
  "I will definitely recommend your boxes to anybody that I know is interested. Thank you again for holding to your commitment to complete and ship it on time."
  Regards,
  S.M., Frederick, MD
  
  
• Michael,
  "I just had to write you to tell you the box arrived on Valentine's Day (very fitting). It is absolutely beautiful! You did a wonderful job for me, right down to the brass plaque. The whole thing is just fabulous. Thank you for working with me, and for sharing your skill and eye for beauty with the rest of us!"
  S.B., Kirkland, WA
  
  
• "More than satisfied"
  Christmas gift for my wife and she loved it. Thanks for going the extra mile on the shipping!
  K.G., IN
  
  
• "Thrilled"
  Beautiful, love it, perfect! A treasure!
  M.K., CA
  
  
• "More than satisfied"
  Very nice work. Thank you.
  M.S., New York, NY
  
  
• "I just wanted to say thank you so much for the beautiful "little guy" you sent to me. You selected the Tiger Maple, Box Elder Burl and Wenge box for me to give as a birthday gift for a good friend. It was the perfect choice."
  L.L., FL
  
  
• Michael and Dee,
  "I received the box yesterday, wrapped up tight as it was. Thanks so much for making it in time for Christmas. Dee, your suggestion to match the chechen burl with the cherry was wonderful!!! The box is beautiful.... you both have such a gift. It was a pleasure to work with you...... Hope you and yours have a happy Christmas and a bright New year!"
  J.C., Amherst, MA
  
  
• "Thrilled"
  "This box is a knockout! I might keep it anyway!" [Purchased as a gift]
  B.C. Woodland, CA
  
  
• "Thrilled"
  L.E. Chicago, IL
  
  
• "Thrilled"
  "It is beautiful! As a gift from my husband, I will always treasure it."
  M.M.
  
  
• "What I expected"
  "The piece vase is just like the prototype we saw in Scottsdale, and were pleased with it. I know we will enjoy it. Also, thanks for asking - this is the first time an artist has sent us a card. It's a good idea!"
  D.H. Naperville, IL
  
  
• "Thrilled"
  "If you have a catalog, we would like one."
  J.H. Phoenix, AZ [Sorry, the website is our catalog. And much more up to date than a catalog could ever be!]
  
  
• "More than expected"
  S.Z. Los Gatos, CA
  
  
• "Thrilled"
  "Very beautiful. Just as I expected. Thanks,"
  L.B. Naples, FL
  
  
• "Thrilled, More than expected"
  "Check out my dad's website: www.tolmanmusicstands.com - workmanship like yours. Thanks!"
  J.T. Whittier, CA
  
  
• "Thrilled"
  "Looks great, hope I get to get more pieces from you some day."
  G.H. Gaithersburg, MD
  
  
• Dear Dee,
  "The package arrived from you a few days ago in fine shape. Whoever packed it (you?) did a terrific job. The jewelry box is now on my dresser and the other container, should I call it, is in our living room. We're going to enjoy having them around very much."
  L.L. Queenstown, MD
  
  
• "I'd like to apologize for not writing sooner to say thanks and to congratulate you once more. For the jewelry box you made for my wife was every bit as beautiful as the ones in the pictures on your web page. Our Anniversary was great. Everything came out really nice and your box was a key part of the present I gave my wife. Thanks again and I look forward to having you make something for us in the future."
  L.C. Miami, FL
  
  
• "Thrilled"
  "Thanks for everything. We may have another order soon."
  P.R. Coral Gables, FL