Doing Custom Work - or not

We have decided to not accept any custom work for the foreseeable future. Custom orders (meaning prototyping a new design) simply take up too much time to complete as we try to supply our galleries and keep work on the website. Thank you for your interest though!

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Simply picking what woods you would prefer in your chosen type of box is not necessarily a custom order – prices are often the same as shown in the On Hand Gallery. But it must be part of a batch that doesn’t vary from the our standard process.

A surcharge may apply for hard to find woods regardless of their price since we can spend hours tracking uncommon woods down if we don’t have it in stock. We can also spend hours re-configuring our standard sizes. For urns, the volume is important. Cubic inches will be helpful. 

If you are interested in a custom box please remember that what you see here is work that we have endeavored to produce efficiently while not sacrificing quality. These comments apply mostly to our large “jewelry” boxes. Our other, simpler boxes are much more easily customized.

Those inefficiencies are not at all easily obtained with truly custom work and will result in higher prices simply due to the fact that we would be producing a one-off prototype. The designing of new work entails a huge amount of planning, thought and stress even if the design is given to us, usually much more than the cutting and gluing part! Finally, we prefer to create our own designs rather than make something to someone else's design. These caveats could be called a "anxiety surcharge."

As for customizing the interior, almost anything is possible. The layout in our large boxes with tray on top of dividers is somewhat of a compromise between some people wanting nothing, some wanting everything. I frequently tell customers to live with the piece for a while and if they need a specific layout to give us a call. It's fairly rare that the standard configuration doesn't work. All our other boxes are empty (besides the bottom UltraSuede liner) but can be fitted with dividers and tray as needed if the box is large enough. If you do not need the tray and dividers in our standard “jewelry” boxes we will deduct $40.00 from the price. This also applies to "watch" boxes.

Turnaround for custom orders depends on the season – a few weeks before Christmas may be very tough but be sure to email us – we are flexible.

Can we make 40 small wood boxes by next Friday? Probably not…depends on timing and size, and what we have on hand though, so contact us and we'll see! We really only make what we are interested in making…if you need a large quantity of boxes that aren’t remotely similar to ours we probably won’t be interested (but thanks for the thought).

For custom orders, information on ordering our regular work or comments on our work, please email us. Orders may be paid with check or credit card (MasterCard, VISA, American Express, Discover). All prices include shipping within continental US.